Effective Communication

August 14, 2019
A screenshot of Gmail with the arrow hand pointing at a spam folder

Don’t Be Sketchy: Build Your Email List the Right Way

Even though social media marketing is popular, email marketing is still a better bet for connecting with your ideal audience. But there’s a right way and a wrong way to build an email list. A Referral Gone Wrong The other day, I got back in touch with a friend who connected me with an organization for possible content marketing work. I was excited with the possibility of working with them and their friends. After the introductory email, I wrote them and gave them my calendar to schedule a call to learn more about how I could help them. I didn’t hear back from the organization, which is fine. It happens. People get busy and distracted. Of course, it’s a little disappointing, but it’s not the end of the world. But what happened next actually was surprising and a little dismaying. A few days later, I received an email from their email list — which I had not signed up for. The email was about some event coming up. I don’t even live in the city where this event was going to take place. Needless to say, I was quite annoyed. Not only did I not hear back from them, but they took the time to sign me up for a newsletter without my permission. I definitely did not want to partner with an organization that not only couldn’t be bothered to get back to me but then spammed me about their business. I immediately unsubscribed and said that I had not […]
February 20, 2019
Change neon sign

Watch Your Tone When You Have News to Share

But when change happens, it still takes time to adjust – even when it’s good change. Take for example, changes that happen in a business. You may need to raise your service rates or the cost of your product. Or, your business may have been acquired by another business. Or, you may be phasing out another product or service. Lately, I came across the following three emails from companies announcing changes. I found issues with the tone of these emails and how I was addressed as a customer. Email #1: On second thought… I use this app for my invoicing and contracts, and it had been acquired by a larger company a while ago. They were very excited about the acquisition because they touted this app to be “free forever” because of the merger. OK, cool. Strange, but cool. Fast forward to about a month ago, I get this email. It is so cheery sounding and self-congratulatory. I’m grateful for all the enhancements and upgrades, but apparently, that’s the motivation or reasoning for the change: This app is no longer free. And if you look at the thread of comments under there, you’ll see how people feel about this change – not very happy! To go from “free forever” to $18/month is not the kind of change that people will handle well – especially as freelancers. It’s a big jump in pricing! In retrospect, I would say that a merger making things “free forever” is highly suspect. But either way, […]